Outage in Ecwid

Some Ecwid storefronts and control panels are unavailable

Resolved Minor
March 23, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
Components affected
Ecwid Storefront Ecwid Checkout Ecwid Control Panel Ecwid API
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/23/2023 11:52AM

Currently, all the storefronts and control panels works normally. Your customers can place orders. All your store data is safe and intact.

MONITORING over 2 years ago - at 03/23/2023 11:36AM

We have found the reason and applied a fix. Now we are monitoring the results. Your storefronts and control panels should load normally.

INVESTIGATING over 2 years ago - at 03/23/2023 11:19AM

We are still looking into this, next update is in 15 minutes.

INVESTIGATING over 2 years ago - at 03/23/2023 10:56AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 03/23/2023 10:54AM

Some Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.

We are urgently working on a fix.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.

Sorry for the downtime, next update is in 15 minutes.

If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)

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