Outage in Ecwid

Broken Labels on Ecwid Instant Site

Resolved Major
May 10, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are having issues with labels on Ecwid Instant Sites and Notifications — you can see the internal labels instead of the familiar ones, for example !TermsItemWidget.privacy_statement! We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and Notifications will display the correct labels as usual once the issue is fixed. We are sorry for this. The next update is in 20 minutes. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Components affected
Ecwid Checkout Ecwid Storefront
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/10/2023 01:37PM

We’ve resolved the issue and released the fix. Now all labels (in Ecwid Admin, Instant Site and Notifications) display correctly.

MONITORING over 2 years ago - at 05/10/2023 12:04PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 05/10/2023 12:03PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/10/2023 11:43AM

The issue with labels on Ecwid Instant Site and Notifications persists. We're still working on the problem. Right now we're looking for the best fix to release it. Thank you for you patience, we’ll come up with an update shortly.

INVESTIGATING over 2 years ago - at 05/10/2023 10:53AM

We are having issues with labels on Ecwid Instant Sites and Notifications — you can see the internal labels instead of the familiar ones, for example !TermsItemWidget.privacy_statement! We’re working on it urgently and will keep you posted here.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and Notifications will display the correct labels as usual once the issue is fixed.

We are sorry for this. The next update is in 20 minutes.

If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

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