Outage in Ecwid

Ecwid control panels load slowly or don't load at all

Resolved Major
July 20, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Some Ecwid control panels load slowly or don't load at all. Our team is working on fixing the issue now. We will share updates as soon as possible. The current workaround is to use the Ecwid mobile app to access the backend.
Components affected
Ecwid API Ecwid Control Panel Ecwid Storefront
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/20/2023 10:59AM

The incident has been resolved. Control panels and storefronts should work as expected.

INVESTIGATING about 2 years ago - at 07/20/2023 10:43AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 07/20/2023 10:41AM

UPDATE: Storefronts are also affected. We are working on fixing that.
UPDATE2: The issue is partially fixed – some affected stores and control panels should work as expected. Our team is still working on fixing the rest of the incident.

INVESTIGATING about 2 years ago - at 07/20/2023 09:54AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 07/20/2023 09:45AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 07/20/2023 09:33AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 07/20/2023 09:08AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 07/20/2023 09:07AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 07/20/2023 09:03AM

Some Ecwid control panels load slowly or don't load at all. Our team is working on fixing the issue now. We will share updates as soon as possible.

The current workaround is to use the Ecwid mobile app to access the backend.

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