Outage in Ecwid

Some Ecwid storefronts and control panels are unavailable

Resolved Minor
October 03, 2023 - Started about 1 year ago - Lasted 40 minutes
Official incident page

Need to monitor Ecwid outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Ecwid, and never miss an outage again.
Start Free Trial

Outage Details

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new
Components affected
Ecwid Storefront Ecwid Checkout Ecwid Control Panel Ecwid API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/03/2023 03:38AM

Currently, all the storefronts and control panels work normally. All your store data is safe and intact.

INVESTIGATING about 1 year ago - at 10/03/2023 02:58AM

Some Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.

We are urgently working on a fix.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.

Sorry for the downtime, next update is in 15 minutes.

If you have any questions, you can email our Support team at support@ecwid.com, or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new

Latest Ecwid outages

Ecwid websites and website editors don't load or load slow - 3 days ago
USPS shipping rates may be unavailable - 8 months ago
Ecwid Instant Sites connected to OpenSRS domains are not loading - 9 months ago
Mobile burger menu icon doesn't work on New-gen Instant Site version - 10 months ago
Some Ecwid (E-Series) storefronts and store components are temporarily unavailable - 10 months ago

Be the first to know when Ecwid and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE