Outage in Ecwid

Some Ecwid storefronts and control panels are unavailable

Resolved Minor
October 03, 2023 - Started about 2 years ago - Lasted 40 minutes
Official incident page

Incident Report

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new
Components affected
Ecwid Storefront Ecwid Checkout Ecwid Control Panel Ecwid API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/03/2023 03:38AM

Currently, all the storefronts and control panels work normally. All your store data is safe and intact.

INVESTIGATING about 2 years ago - at 10/03/2023 02:58AM

Some Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.

We are urgently working on a fix.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.

Sorry for the downtime, next update is in 15 minutes.

If you have any questions, you can email our Support team at support@ecwid.com, or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new

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