Outage in Ecwid

Ecwid storefronts show product changes with delay

Resolved Minor

January 14, 2025 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

Ecwid storefronts may reflect product changes with a delay. When you assign a product to a category in the backend this change can reflect on the live site not momentarily. Issue may affect 22% of store owners. We are working on the fix urgently. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed. We are sorry this is affecting your normal workflow. The next update is in one hour. If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

Components affected

Ecwid Storefront

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/15/2025 05:07AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 01/15/2025 02:49AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 01/14/2025 11:52PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 01/14/2025 09:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 01/14/2025 08:44PM

Ecwid storefronts may reflect product changes with a delay. When you assign a product to a category in the backend this change can reflect on the live site not momentarily.

Issue may affect 22% of store owners.
We are working on the fix urgently.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed.

We are sorry this is affecting your normal workflow. The next update is in one hour.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

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