Outage in Ecwid
Orders and products are missing in some stores
Resolved Major
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Outage Details
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.
If you have any questions, you can email our Support team at support@ecwid.com.
Components affected
Ecwid Control PanelLatest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/05/2025 06:04PM
The issue has been resolved, orders and products are displayed correctly in store. If you notice that some of the products are still missing, please get in touch with us at support@ecwid.com.
IDENTIFIED
5 days ago - at 05/05/2025 03:27PM
We've identified the root cause of the issue and fixed it, the products and sales should be back in stores. Some orders placed in the past 2 hours might still be missing, we're working on this at the moment and will refresh the data to have all info back in stores.
INVESTIGATING
5 days ago - at 05/05/2025 02:54PM
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.
If you have any questions, you can email our Support team at support@ecwid.com.
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