Ecwid Instant Sites and Control Panels are not loading

We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.

A fix has been implemented and we are monitoring the results.

We found the root cause of the incident on our end. We're fixing it right now.

We are continuing to investigate this issue.

The Ecwid by Lightspeed platform is hosted on Amazon servers. Amazon has technical problems with its servers, which is why Instant Sites and Control Panels do not load. We are very sorry.

Our team is in contact with Amazon and waiting for an update.

We are trying to solve this as soon as possible.

We are continuing to investigate this issue.

We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed.

We are sorry for this downtime.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).