Outage in Ecwid

Some Instant Sites and website editors don't load

Resolved Major
June 02, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies. We are actively investigating the issue.
Components affected
Ecwid Storefront
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/02/2025 11:04AM

This incident has been resolved.

MONITORING 5 months ago - at 06/02/2025 10:26AM

A fix has been implemented. Instant Sites and website editors are loading now. We'll be monitoring the issue further.

IDENTIFIED 5 months ago - at 06/02/2025 10:04AM

An issue with Instant Site website display was identified. Our team is working on an urgent fix for it.

INVESTIGATING 5 months ago - at 06/02/2025 09:48AM

We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies.

We are actively investigating the issue.

Latest Ecwid outages

Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons - 15 days ago
Order tax invoices are not generated and order notifications are sent with delay - 28 days ago
Possible delays in products, orders and subscriptions display - 3 months ago
Ecwid Instant Sites and Control Panels are not loading - 5 months ago
Orders and products are missing in some stores - 5 months ago

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