Outage in Edmentum

ALVS Toll Free Support Phone Line Issues

Resolved Minor
March 08, 2022 - Started over 3 years ago - Lasted 21 days
Official incident page

Incident Report

We are currently experiencing an issue with our ALVS toll free phone numbers. We have contacted our telephony vendor and are working toward a resolution as quickly as possible. Customers can use the direct line alternatives or the Edmentum main Support line. 1.206.589.1573 (Apex Support) 1.206.752.2739 (ALVS Support) 1.800.447.5286 (Edmentum Main) Also, please visit our support site for the other options we have to contact our Support Team. https://www.edmentum.com/support
Components affected
Edmentum Support (Web and Phone)

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/08/2022 05:16PM

We are seeing improved functionality with the ALVS toll free Support line. We will continue to monitor to ensure performance remains stable.

IDENTIFIED over 3 years ago - at 03/08/2022 04:17PM

We are seeing improved functionality with the Apex toll free Support line and are monitoring the vendor’s progress towards full resolution.

IDENTIFIED over 3 years ago - at 03/08/2022 04:11PM

The vendor has identified the issue and is working on a fix.

INVESTIGATING over 3 years ago - at 03/08/2022 03:56PM

We are currently experiencing an issue with our ALVS toll free phone numbers. We have contacted our telephony vendor and are working toward a resolution as quickly as possible.

Customers can use the direct line alternatives or the Edmentum main Support line.

1.206.589.1573 (Apex Support)
1.206.752.2739 (ALVS Support)
1.800.447.5286 (Edmentum Main)

Also, please visit our support site for the other options we have to contact our Support Team.

https://www.edmentum.com/support

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