Outage in Edmentum
Courseware Customized Courses Certificate Issue
Resolved MinorIncident Report
Summary AI Generated
**Edmentum Courseware – Customized Courses Certificate Issue** A security certificate error affected Edmentum's Courseware platform for approximately 70 hours, preventing users from accessing or downloading certain files within customized course activities, including guided notes and PDFs, and also impacting Sensei profile pictures. The root cause was identified, a workaround was deployed to address most cases, and a full fix was subsequently released to resolve the issue completely.
We are currently investigating an issue affecting certain customized course activities and other functionality within Courseware. Users may encounter a security certificate error when accessing or downloading certain files, including guided notes and PDFs. The issue may also impact Sensei profile pictures.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/26/2026 08:45PM
A fix for the root cause has been deployed. This issue is resolved.
IDENTIFIED
1 day ago - at 10/26/2026 07:52PM
We have identified the root cause and are working toward a resolution. We have deployed a workaround that will resolve the issue in most cases.
INVESTIGATING
5 days ago - at 10/23/2026 11:07PM
We are currently investigating an issue affecting certain customized course activities and other functionality within Courseware. Users may encounter a security certificate error when accessing or downloading certain files, including guided notes and PDFs. The issue may also impact Sensei profile pictures.
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