Outage in Edmentum

Performance issues: Courseware and Exact Path

Resolved Minor
July 28, 2025 - Started 5 days ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/31/2025 04:23PM

We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

MONITORING 3 days ago - at 07/30/2025 04:35PM

Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports:
- Courseware Learner Assessment Report
- Courseware Weekly Progress Report
- Learner Daily Usage Report

MONITORING 3 days ago - at 07/30/2025 02:38AM

Scheduled maintenance is complete and we continue to monitor performance.

MONITORING 3 days ago - at 07/29/2025 11:40PM

We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

MONITORING 4 days ago - at 07/29/2025 02:32PM

All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

MONITORING 4 days ago - at 07/28/2025 07:38PM

All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

IDENTIFIED 4 days ago - at 07/28/2025 06:24PM

Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

IDENTIFIED 4 days ago - at 07/28/2025 06:07PM

Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

IDENTIFIED 4 days ago - at 07/28/2025 05:48PM

In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

INVESTIGATING 4 days ago - at 07/28/2025 05:18PM

We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

INVESTIGATING 5 days ago - at 07/28/2025 04:55PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 07/28/2025 04:21PM

We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

source IsDown Edmentum facing widespread access issues Reports started 42 minutes before official outage was reported

Users report 504 errors, slow response, and log-in loops. Critical functions like course launching and grading are affected, blocking lesson completion.

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