Outage in Edmentum

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Resolved Minor
August 12, 2025 - Started about 20 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611
Components affected
Edmentum Support (Web and Phone)
Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 08/12/2025 06:54PM

This incident has been resolved.

MONITORING about 19 hours ago - at 08/12/2025 06:16PM

Our vendor has remediated the issue and we are monitoring at this time.

INVESTIGATING about 20 hours ago - at 08/12/2025 06:08PM

We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

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