Outage in Egnyte

Intermittent issues in US-West Coast

Resolved Major
August 10, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/10/2023 10:41AM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING over 1 year ago - at 08/10/2023 10:07AM

As we continue to work on the domain settings issues, we will provide more information within the next 30 minutes.

MONITORING over 1 year ago - at 08/10/2023 09:40AM

We continue to work on the fix for the domain settings issues. We will provide an update in the next 30 minutes. If you are still experiencing any other problems, please contact our support team.

MONITORING over 1 year ago - at 08/10/2023 09:14AM

We have implemented a fix for the issue and are currently monitoring the results. Admins might still encounter issues with the domain settings - we're currently working on fixing this and we will provide an update within 30 minutes. If you are still experiencing any other problems, please contact our support team.

IDENTIFIED over 1 year ago - at 08/10/2023 08:51AM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED over 1 year ago - at 08/10/2023 08:21AM

Our team has identified another issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

MONITORING over 1 year ago - at 08/10/2023 08:16AM

We continue monitoring the results. If you are still experiencing any problems, please contact our support team.

MONITORING over 1 year ago - at 08/10/2023 07:48AM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED over 1 year ago - at 08/10/2023 07:39AM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING over 1 year ago - at 08/10/2023 07:28AM

We continue to investigate the issue and will provide an update within the next 30 minutes.

INVESTIGATING over 1 year ago - at 08/10/2023 06:59AM

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

INVESTIGATING over 1 year ago - at 08/10/2023 06:30AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/10/2023 06:03AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/10/2023 05:57AM

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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