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Outage in Egnyte

Intermittent issues in Egnyte Secure & Govern (US & European regions)

Resolved Major
May 07, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating issues with our Secure & Govern service in the US and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/07/2025 12:23PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 12 months ago - at 05/07/2025 12:07PM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED 12 months ago - at 05/07/2025 11:55AM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING 12 months ago - at 05/07/2025 11:23AM

We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

INVESTIGATING 12 months ago - at 05/07/2025 10:52AM

We continue to investigate the issue and will provide an update within the next 30 minutes.

INVESTIGATING 12 months ago - at 05/07/2025 10:23AM

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

INVESTIGATING 12 months ago - at 05/07/2025 09:53AM

We are currently investigating issues with our Secure & Govern service in the US and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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