Outage in Egnyte

Intermittent issues in US East Coast, US West Coast and European regions

Resolved Major
June 12, 2025 - Started 22 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating issues in the US East Coast, US West Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
Egnyte Web UI Egnyte UI
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 06/12/2025 09:17PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

IDENTIFIED 22 days ago - at 06/12/2025 09:04PM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED 22 days ago - at 06/12/2025 08:32PM

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

IDENTIFIED 22 days ago - at 06/12/2025 08:03PM

Investigation is ongoing. Although most capabilities remained functional, there are still features such as Egnyte AI and Microsoft Co-Editing that are still experiencing issues. We will provide an update within the next 30 minutes.

IDENTIFIED 22 days ago - at 06/12/2025 07:32PM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

IDENTIFIED 22 days ago - at 06/12/2025 07:02PM

We are currently experiencing issues with a third-party vendor that is affecting our services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available.

INVESTIGATING 22 days ago - at 06/12/2025 06:56PM

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

INVESTIGATING 22 days ago - at 06/12/2025 06:26PM

We are currently investigating issues in the US East Coast, US West Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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