Outage in Egnyte

Intermittent issues in WebUI and Desktop App (US-East region)

Resolved Minor
December 08, 2025 - Started 10 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating issues with our WebUI and Desktop App service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
Egnyte Web UI Egnyte Desktop App

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/09/2025 06:32AM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 10 days ago - at 12/09/2025 06:25AM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED 10 days ago - at 12/09/2025 05:46AM

As we continue to work on the identified issue, we will provide more information within the next 60 minutes.

IDENTIFIED 10 days ago - at 12/09/2025 04:24AM

As we continue to work on the identified issue, we will provide more information within the next 60 minutes.

IDENTIFIED 10 days ago - at 12/09/2025 03:22AM

As we continue to work on the identified issue, we will provide more information within the next 60 minutes.

IDENTIFIED 10 days ago - at 12/09/2025 02:50AM

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

IDENTIFIED 10 days ago - at 12/09/2025 02:19AM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED 10 days ago - at 12/09/2025 01:48AM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING 10 days ago - at 12/09/2025 01:19AM

We are currently investigating issues with our WebUI and Desktop App service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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