Outage in Egnyte

Intermittent issues in WebUI & Desktop App (US-West region)

Resolved Minor

January 31, 2026 - Started about 15 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating issues with our WebUI & Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Components affected

Egnyte Web UI Egnyte Desktop App

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 01/31/2026 07:17AM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING about 15 hours ago - at 01/31/2026 07:09AM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED about 15 hours ago - at 01/31/2026 06:59AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 15 hours ago - at 01/31/2026 06:31AM

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