Outage in EIDO Healthcare

Bilingual downloads failing for some customers and documents cannot be printed

Resolved Major
February 24, 2025 - Started 8 months ago - Lasted 22 minutes

Incident Report

We are currently investigating this incident.
Components affected
EIDO Healthcare London
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Latest Updates ( sorted recent to last )
INVESTIGATING 8 months ago - at 02/24/2025 08:56AM

We are currently investigating this incident.

INVESTIGATING 8 months ago - at 02/24/2025 09:01AM

Printing is also currently not working for all documents. We are investigating this urgently.

Latest EIDO Healthcare outages

Email to patient feature fails when attaching multiple PDF documents - about 2 months ago
Missing laterality option for some lateral procedures - 2 months ago
Inform PDF Download Centre is down - 2 months ago
Some consent forms may display non-English content for some customers - 4 months ago
Intermittent site cannot be reached bug affecting some Chrome and Edge users - 7 months ago

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