Outage in EIDO Healthcare

Intermittent site cannot be reached bug affecting some Chrome and Edge users

Resolved Minor
April 03, 2025 - Started 7 months ago - Lasted 5 days

Incident Report

We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a Site cannot be reached or Having trouble loading this page error.The current workaround for this issue is to head directly to u003chttps://uk.eidodigital.comu003e (UK customers), [https://australia.eidodigital.com](https://australia.eidodigital.com/) (Australia customers), or u003chttps://india.eidodigital.comu003e (India customers) but we are prioritising a resolution.
Components affected
EIDO Healthcare London EIDO Healthcare India EIDO Healthcare Australia
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Latest Updates ( sorted recent to last )
IDENTIFIED 7 months ago - at 04/03/2025 08:32AM

We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a Site cannot be reached or Having trouble loading this page error.The current workaround for this issue is to head directly to u003chttps://uk.eidodigital.comu003e (UK customers), [https://australia.eidodigital.com](https://australia.eidodigital.com/) (Australia customers), or u003chttps://india.eidodigital.comu003e (India customers) but we are prioritising a resolution.

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