Outage in Elastic Cloud

Issue applying plans in Elastic Cloud Hosted

Resolved Major
November 16, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue with Elastic Cloud Hosted in the eu-west-1 region of AWS. Customers may be experiencing issues with upgrades, new deployments, and vacates in that region.

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Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 11/17/2025 12:52AM

The issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which has now been corrected. We will continue to monitor the system closely.

INVESTIGATING about 24 hours ago - at 11/16/2025 10:33PM

We are actively investigating the root cause of the incident and are working towards a full resolution. The next update will be provided as soon as significant progress is made or a preliminary resolution timeframe is established.

INVESTIGATING 1 day ago - at 11/16/2025 09:12PM

We are currently investigating an issue with Elastic Cloud Hosted in the eu-west-1 region of AWS. Customers may be experiencing issues with upgrades, new deployments, and vacates in that region.

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