Outage in Electric

Problems with one of our third-party upstream providers

Resolved Major

February 28, 2024 - Started about 2 years ago
Official incident page

Incident Report

One of the third-party services that we rely on within Electric, Asset Panda , is currently experiencing problems. This may cause users not being able to see their stored devices within Turbine.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/28/2024 07:37PM

This incident has been resolved.

MONITORING about 2 years ago - at 02/28/2024 07:29PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 02/28/2024 07:24PM

A fix has been implemented and deployed. Functionality has been restored. We're currently monitoring the issue into resolution.

IDENTIFIED about 2 years ago - at 02/28/2024 06:54PM

We have identified the issue, however the affected 3rd party service still faces issues, we're monitoring the situation and starting to remediate.

INVESTIGATING about 2 years ago - at 02/28/2024 02:26PM

One of the third-party services that we rely on within Electric, Asset Panda , is currently experiencing problems. This may cause users not being able to see their stored devices within Turbine.

Latest Electric outages

Degraded Performance of Certain Ancillary Systems - 4 months ago

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MDM Service Degradation - 7 months ago

IT Hub Inaccessible - 12 months ago

High Error Rate w/AI Features - about 1 year ago

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