Outage in Elevio

KB reported as offline, when all was OK

Resolved Minor
April 12, 2018 - Started over 7 years ago - Lasted almost 4 years
Official incident page

Incident Report

We made some updates to improve the "page not found" messages to be branded, along with other error pages. This update inadvertently set our healthcheck endpoint to throw a 404, which our status page reported as an outage.

This is just a note to confirm that during this time, there was actually *no outage*.

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Latest Updates ( sorted recent to last )
RESOLVED over 7 years ago - at 04/12/2018 02:14AM

We made some updates to improve the "page not found" messages to be branded, along with other error pages. This update inadvertently set our healthcheck endpoint to throw a 404, which our status page reported as an outage.

This is just a note to confirm that during this time, there was actually *no outage*.

Latest Elevio outages

Scheduled maintenance - over 1 year ago
Issue retrieving articles - about 4 years ago
Assistant outage - almost 5 years ago
Service gradually being restored - almost 5 years ago
CDN SSL issues - over 6 years ago

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