Outage in Elevio

Service gradually being restored

Resolved Minor
November 25, 2020 - Started over 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

We are currently investigating downtime with a number of AWS services, we will report back when we have further information
Latest Updates ( sorted recent to last )
MONITORING over 4 years ago - at 11/26/2020 04:03AM

Our event processing systems are gradually recovering. However, full recovery may take up to a few hours.

INVESTIGATING over 4 years ago - at 11/26/2020 12:32AM

Our main API powering the Assistant has now recovered, however interaction events (article views, searches, module clicks, etc) aren't currently being processed. We continue to investigate the latter.

MONITORING over 4 years ago - at 11/26/2020 12:16AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 4 years ago - at 11/25/2020 11:40PM

Service is slowly being restored. However, full recovery may take up to a few hours.

INVESTIGATING over 4 years ago - at 11/25/2020 08:44PM

The main issues are stemming from major AWS outages, which is bringing down a large portion of the internet at the moment.

More information on the current status of AWS can be seen here: https://status.aws.amazon.com/
More details from other major applications being down: https://www.theverge.com/2020/11/25/21719396/amazon-web-services-aws-outage-down-internet

INVESTIGATING over 4 years ago - at 11/25/2020 08:23PM

We are currently investigating downtime with a number of AWS services, we will report back when we have further information

Latest Elevio outages

Scheduled maintenance - 11 months ago
Issue retrieving articles - over 3 years ago
Assistant outage - over 4 years ago
CDN SSL issues - almost 6 years ago
Hosted KB offline - almost 6 years ago

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