Outage in Elevio
Service gradually being restored
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
Our event processing systems are gradually recovering. However, full recovery may take up to a few hours.
Our main API powering the Assistant has now recovered, however interaction events (article views, searches, module clicks, etc) aren't currently being processed. We continue to investigate the latter.
A fix has been implemented and we are monitoring the results.
Service is slowly being restored. However, full recovery may take up to a few hours.
The main issues are stemming from major AWS outages, which is bringing down a large portion of the internet at the moment.
More information on the current status of AWS can be seen here: https://status.aws.amazon.com/
More details from other major applications being down: https://www.theverge.com/2020/11/25/21719396/amazon-web-services-aws-outage-down-internet
We are currently investigating downtime with a number of AWS services, we will report back when we have further information
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