Outage in EMnify

Statistics timing out on the Portal

Resolved Minor
March 07, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear customers, We are currently investigating an issue affecting the display of Usage Statistics on the portal. We will share an update shortly.
Components affected
EMnify API EMnify User Interface EMnify Data Analytics
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/07/2023 10:33AM

The issue has been resolved and Statistics are available again on the Portal.

If you are still experiencing any problems, please contact our Customer Support team.

MONITORING about 2 years ago - at 03/07/2023 10:31AM

The issue has been fixed and the Statistics are available again on the Portal. We will keep monitoring the systems and share an update if necessary.

Meanwhile, please contact our Customer Support team if you are still experiencing any problems.

IDENTIFIED about 2 years ago - at 03/07/2023 10:28AM

The issue has been identified on a service of our Cloud provider, which the statistics on the Portal are relied upon. We are fixing the issue and we will share an update shortly.

INVESTIGATING about 2 years ago - at 03/07/2023 08:41AM

Dear customers,

We are currently investigating an issue affecting the display of Usage Statistics on the portal. We will share an update shortly.

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