Outage in EMnify

OpenVPN issues in eu-west-1

Resolved Minor
August 25, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

Dear emnify customers, We are investigating OpenVPN issues in eu-west-1. We will update this page shortly.
Components affected
EMnify VPN services

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Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 08/25/2023 03:36AM

While the previous issue of packet loss have been fixed during the week, we noticed today that some OpenVPN clients could not establish connections towards the server. We are still investigating what could be the root cause.
For now, a failover towards a second server has been forced and connections have been successfully created.

INVESTIGATING over 2 years ago - at 08/25/2023 03:09AM

Dear emnify customers,

We are investigating OpenVPN issues in eu-west-1. We will update this page shortly.

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