Service Degradation - Guinea (Orange, Cellcom, MTN)

Dear emnify Customers,

Network tests toward Cellcom are now passing, indicating that connectivity has been restored.

As the issue affecting MTN remains ongoing, we have temporarily removed MTN from the available networks in our Guinea data plans to minimize customer impact. Customers can continue using alternative networks in Guinea, which are operating normally.

We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.


Kind regards,
emnify Support Team

Dear emnify Customers,

Our latest network tests toward Orange are now passing, and our monitoring shows that traffic has resumed on the network, indicating signs of service recovery.

At this time, however, network tests toward Cellcom and MTN continue to fail. We remain in close contact with both operators to understand the cause of the ongoing disruption and are working closely with them as they continue their restoration efforts.

We will continue to monitor the situation closely and share the next update as soon as there are significant developments.


Kind regards,
emnify Support Team

Dear emnify Customers,

Our latest network tests toward Orange, Cellcom, and MTN continue to indicate connectivity issues. We remain in close contact with the affected operators and are actively coordinating with them as they work to implement corrective actions and restore normal service.

Our team continues to monitor the situation closely, and we will share the next update once there are meaningful developments.


Kind regards,
emnify Support Team

Dear emnify Customers,

Further investigation indicates that our network tests toward both Cellcom and MTN are also failing, suggesting that the issue is impacting connectivity across Guinea.

We are continuing to work closely with the affected network providers to determine the cause of the disruption and support restoration efforts. Our team is actively monitoring the situation and assessing any changes in service.

We will continue to post updates as we learn more.


Kind regards,
emnify Support Team

Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity issues or degraded service.

Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.

We will provide further updates as the investigation progresses.


Kind regards,
emnify Support Team