Outage in Empatica

Inaccurate Rest results for some users

Resolved Minor
September 05, 2019 - Started about 6 years ago - Lasted over 2 years
Official incident page

Incident Report

Starting from Friday, September 6, our sleep and activity algorithms have been providing inaccurate results for a limited set of users. Embrace and Alert users: Please be assured that no data is lost and that this does not affect the seizure monitoring and alerting functionalities of your Embrace. Research users: Please be assured that no data has been lost and that this does not affect the data collection to the Research Portal. Alert functionality also remains unaffected. This means that users will see an incorrect visualization of their sleep and activity periods in the Mate App. For Research, the rest and activity shown in the Summary Report will also appear incorrect for all affected users. We are currently working on understanding the root cause of this issue, so we can restore the correct rest and activity data for all affected users.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 09/19/2019 04:04PM

Recover has been completed, rest live processing has been restarted.

IDENTIFIED about 6 years ago - at 09/19/2019 09:44AM

Rest data recover is still in progress.

IDENTIFIED about 6 years ago - at 09/18/2019 07:49AM

Rest data recover is still in progress.

IDENTIFIED about 6 years ago - at 09/17/2019 08:02AM

Backup has completed, and data restore is in progress.

IDENTIFIED about 6 years ago - at 09/16/2019 02:59PM

The issue has been identified and user data is being backed up. Once completed, rest data will be restored.

INVESTIGATING about 6 years ago - at 09/11/2019 03:09PM

We are continuing to investigate this issue.

INVESTIGATING about 6 years ago - at 09/11/2019 03:06PM

We are continuing to investigate this issue.

INVESTIGATING about 6 years ago - at 09/11/2019 02:47PM

Starting from Friday, September 6, our sleep and activity algorithms have been providing inaccurate results for a limited set of users.
Embrace and Alert users: Please be assured that no data is lost and that this does not affect the seizure monitoring and alerting functionalities of your Embrace.
Research users: Please be assured that no data has been lost and that this does not affect the data collection to the Research Portal. Alert functionality also remains unaffected.
This means that users will see an incorrect visualization of their sleep and activity periods in the Mate App. For Research, the rest and activity shown in the Summary Report will also appear incorrect for all affected users.
We are currently working on understanding the root cause of this issue, so we can restore the correct rest and activity data for all affected users.

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