Outage in Enable
Performance issue affecting UK customers
Resolved MinorIncident Report
We're aware of a performance issue affecting many UK users of the Enable platform and have a team of Engineers working to resolve this with urgency.
Components affected
Enable Trading Programs UKNeed to monitor Enable outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/10/2023 06:49PM
The connectivity and performance issues have been resolved and all systems are functioning normally.
MONITORING
over 2 years ago - at 06/10/2023 12:17PM
Microsoft has applied some fixes and we are seeing connectivity and performance returning to normal levels. We are continuing to monitor the situation.
INVESTIGATING
over 2 years ago - at 06/09/2023 02:47PM
Our current working theory is that a replication process is preventing writes to the database. The configuration of this is managed by Microsoft, and we're working with them to identify a fix for the root cause. In the meantime, we're investigating other approaches to work around the underlying issue.
INVESTIGATING
over 2 years ago - at 06/09/2023 02:45PM
We're aware of a performance issue affecting many UK users of the Enable platform and have a team of Engineers working to resolve this with urgency.
Latest Enable outages
Claims calculations non-functional - 8 months ago
Trading Program PDF/Summary pages unavailable - over 1 year ago
US region SFTP unavailable - almost 2 years ago
Partial Trading Programs outage - over 2 years ago
Trading Programs inaccessible - over 2 years ago
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