Outage in Engine Yard

Access to backups using the UI not available

Resolved Major

May 14, 2025 - Started 11 months ago - Lasted 2 days
Official incident page

Incident Report

We have been notified that certain UI functionalities, such as accessing backups, are currently degraded. We have identified the root of this issue and are working to have it addressed. In the meantime, please reference this article to download your backups through a different method: https://support.engineyard.com/article/45200-view-and-download-database-backups

Components affected

Engine Yard Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/16/2025 11:02AM

The backup-access issue using the UI has been successfully resolved

MONITORING 11 months ago - at 05/15/2025 11:42AM

Our infrastructure team has implemented a fix. We continue to monitor the situation closely and will provide further updates as soon as possible. Thank you for your patience.

IDENTIFIED 11 months ago - at 05/14/2025 02:32PM

We have been notified that certain UI functionalities, such as accessing backups, are currently degraded. We have identified the root of this issue and are working to have it addressed.

In the meantime, please reference this article to download your backups through a different method:
https://support.engineyard.com/article/45200-view-and-download-database-backups

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