Outage in Engine Yard

Access to backups using the UI not available

Resolved Major
May 14, 2025 - Started 4 days ago - Lasted 2 days
Official incident page

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Outage Details

We have been notified that certain UI functionalities, such as accessing backups, are currently degraded. We have identified the root of this issue and are working to have it addressed. In the meantime, please reference this article to download your backups through a different method: https://support.engineyard.com/article/45200-view-and-download-database-backups
Components affected
Engine Yard Cloud
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/16/2025 11:02AM

The backup-access issue using the UI has been successfully resolved

MONITORING 3 days ago - at 05/15/2025 11:42AM

Our infrastructure team has implemented a fix. We continue to monitor the situation closely and will provide further updates as soon as possible. Thank you for your patience.

IDENTIFIED 4 days ago - at 05/14/2025 02:32PM

We have been notified that certain UI functionalities, such as accessing backups, are currently degraded. We have identified the root of this issue and are working to have it addressed.

In the meantime, please reference this article to download your backups through a different method:
https://support.engineyard.com/article/45200-view-and-download-database-backups

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