Outage in Epicor
Kinetic - Americas
Resolved MinorIncident Report
Summary AI Generated
An SQL cluster in the Epicor Kinetic Americas region experienced computational power pressure, causing severe performance degradation for connected systems and impacting a subset of customers. The incident lasted 1.1 hours before the cause was identified and a solution was implemented. The service team monitored the resolution to ensure the issue was fully resolved.
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
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Latest Updates ( sorted recent to last )
INFORMATIONAL
6 days ago - at 03/20/2026 04:54PM
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
INFORMATIONAL
6 days ago - at 03/20/2026 05:01PM
One of the SQL clusters in the region is experiencing pressure on computational power. As a consequence, systems connected to this SQL cluster might experience severe performance degradation.We are already working to bring the situation back to normal.
INFORMATIONAL
6 days ago - at 03/20/2026 05:50PM
We have identified the cause of the incident and are implementing a solution. We are closely monitoring the situation to ensure the issue is fully resolved.
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