Outage in Epicor
Kinetic - Americas
Resolved MinorIncident Report
Summary AI Generated
A cluster in Epicor's Kinetic - Americas service became unstable following weekend patching activities, causing service disruptions for a subset of customers in the region. Users reported that Kinetic - Americas was down during the incident. The issue was resolved through forced reconciliation and gradual restoration of affected pods over 1.5 hours.
We are currently working on an incident impacting a subset of customers in your region.One of the clusters became unstable after the patching activity happened over the weekend, and it has been necessary to force a reconciliation.We are actively working on the deployment of the solution.We are closely monitoring the situation to ensure the issue is fully resolved.
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Latest Updates ( sorted recent to last )
INFORMATIONAL
22 days ago - at 03/24/2026 01:30PM
We are currently working on an incident impacting a subset of customers in your region.One of the clusters became unstable after the patching activity happened over the weekend, and it has been necessary to force a reconciliation.We are actively working on the deployment of the solution.We are closely monitoring the situation to ensure the issue is fully resolved.
INFORMATIONAL
22 days ago - at 03/24/2026 03:04PM
Service restoration is currently in progress. 75% of pods in the affected cluster have been fully restored. We are closely monitoring the situation to ensure the issue is fully resolved.
INFORMATIONAL
22 days ago - at 03/24/2026 03:18PM
Service restoration is currently in progress. 82% of pods in the affected cluster have been fully restored.We are closely monitoring the situation to ensure the issue is fully resolved.
INFORMATIONAL
22 days ago - at 03/24/2026 03:41PM
Service restoration is currently in progress. 92% of pods in the affected cluster have been fully restored. We are closely monitoring the situation to ensure the issue is fully resolved. The next update would be at full restoration.
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