Outage in Epicor
Kinetic - Performance Degraded
Resolved MinorIncident Report
Summary AI Generated
Epicor Kinetic experienced a Smart Client interface issue that prevented users from downloading, updating, or accessing the Smart Client application across multiple regions, particularly impacting environments with auto-update enabled. Users were unable to access Classic screens through Smart Client but could continue working through the web interface as backend systems remained operational. The issue was resolved after 4.5 hours with Smart Client functionality restored.
We have identified an issue affecting the Smart Client interface in your region over the weekend.At this time, end users are unable to download or update the Smart Client for any instance. This may particularly impact environments where the auto-update feature is enabled.Please note:· The backend system is not affected.· All Kinetic instances remain fully operational.· Users can continue to access Kinetic via the web interface.· Access via Smart Client is currently unavailable, including Classic screens.Our team is actively working to restore full Smart Client functionality as quickly as possible.We will provide further updates as soon as more information becomes available.
Components affected
Epicor Kinetic Epicor Kinetic - Americas Epicor Kinetic - United Arab Emirates Epicor Kinetic - Australia Epicor Kinetic - Canada Epicor Kinetic - G - Americas Epicor Kinetic - Germany Epicor Kinetic - Singapore Epicor Kinetic - India Epicor Kinetic - UK Epicor Kinetic - MT/Express Epicor Kinetic - Enterprise Epicor Kinetic - G – Life Sciences - Americas Epicor Kinetic – G – Life Sciences – Australia Epicor Senior Living - G - AustraliaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INFORMATIONAL
9 days ago - at 04/27/2026 10:27AM
We have identified an issue affecting the Smart Client interface in your region over the weekend.At this time, end users are unable to download or update the Smart Client for any instance. This may particularly impact environments where the auto-update feature is enabled.Please note:· The backend system is not affected.· All Kinetic instances remain fully operational.· Users can continue to access Kinetic via the web interface.· Access via Smart Client is currently unavailable, including Classic screens.Our team is actively working to restore full Smart Client functionality as quickly as possible.We will provide further updates as soon as more information becomes available.
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