Outage in Epicor
Kinetic - Australia
Resolved MinorIncident Report
Summary AI Generated
A printing functionality issue affected Epicor Kinetic multi-tenant systems in Australia for 4.7 hours due to a weekend configuration change that switched SSRS reporting authentication from Windows NTLM to Managed Identities. The issue was resolved by establishing a standalone SSRS utility with NTLM authentication to restore printing operations.
We are aware of the printing issue affecting multi-Tenant systems in your region and we are working to re-establish the functionality.The issue originated by a configuration pushed over the weekend on SSRS reporting utility, where authentication has been switched from Windows NTLM to Managed Identities.We are working to establish a standalone SSRS utility provisioned with NTLM authentication. This will allow to have printing operational once again.We apologize for the inconvenience, and we are committed to bring back the functionality at the first convenience.Updates will be provided as available.
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INFORMATIONAL
7 days ago - at 04/29/2026 09:56AM
We are aware of the printing issue affecting multi-Tenant systems in your region and we are working to re-establish the functionality.The issue originated by a configuration pushed over the weekend on SSRS reporting utility, where authentication has been switched from Windows NTLM to Managed Identities.We are working to establish a standalone SSRS utility provisioned with NTLM authentication. This will allow to have printing operational once again.We apologize for the inconvenience, and we are committed to bring back the functionality at the first convenience.Updates will be provided as available.
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