Outage in Equinix

Power Issue (Metro Connect, Equinix Fabric, Equinix Internet Access / Equinix Connect, Internet Exchange, Network Edge)

Resolved Minor
November 08, 2023 - Started almost 2 years ago - Lasted about 24 hours
Official incident page

Incident Report

Power Outage in the FR7 IBX.
Incident Number: INC0019446
[Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR)]
Components affected
Equinix FR - Frankfurt Equinix FR - Frankfurt Equinix FR - Frankfurt Equinix FR - Frankfurt Equinix FR - Frankfurt
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/09/2023 02:54PM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/09/2023 01:01AM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Network Edge - EMEA (FR); Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 08:57PM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR); Metro Connect - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 08:44PM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR); Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 05:59PM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 05:02PM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Network Edge - EMEA (FR); Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 04:47PM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR); Metro Connect - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 04:41PM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 03:37PM

Equinix SMC Engineer noticed a lot of power alarms coming from multiple devices from the FR7 IBX at 13:55 UTC. SMC Team involved the FR7 IBX Team and received information that the issue was caused by a power outage which they reported under Incident INC0019434. All alarms were cleared at 15:04 UTC once the IBX Team moved the power circuits to a different feed. SMC Team will monitor closely all devices in the FR7 IBX for the next few hours. There was a loss of power redundancy for Equinix's environment. .
Incident Number: INC0019446[Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR); Metro Connect - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 03:30PM

The issue has been identified and a fix is being implemented.
Incident Number: INC0019446[Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR); Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 03:24PM

The issue has been identified and a fix is being implemented.
Incident Number: INC0019446[Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR); Metro Connect - EMEA (FR)]

IDENTIFIED almost 2 years ago - at 11/08/2023 03:16PM

Power Outage in the FR7 IBX.
Incident Number: INC0019446[Metro Connect - EMEA (FR); Equinix Fabric - EMEA (FR); Equinix Internet Access / Equinix Connect - EMEA (FR); Internet Exchange - EMEA (FR); Network Edge - EMEA (FR)]

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook