Outage in Equinix

Provider Issue (Equinix Fabric)

Resolved Minor
January 11, 2024 - Started almost 2 years ago - Lasted about 1 month
Official incident page

Incident Report

We are currently investigating this issue.
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Incident Number: INC0025564
[Equinix Fabric - Asia-Pacific (PE, SG)]
Components affected
Equinix PE - Perth Equinix SG - Singapore
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/23/2024 08:23AM

Equinix Fabric backbone provider (Vocus) has identified the fault location and still working on restoration plan. There is no ETR available at the moment.

Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
426qrj3jqcc4
Incident Number: INC0025564[Equinix Fabric - Asia-Pacific (PE, SG)]

IDENTIFIED almost 2 years ago - at 01/20/2024 03:33AM

Equinix Fabric backbone provider (Vocus) has identified the fault location and still working on restoration plan. There is no ETR available at the moment.

Next Action: Equinix SMC will closely follow up with provider on the process of restoration..
426qrj3jqcc4
Incident Number: INC0025564[Equinix Fabric - Asia-Pacific (PE, SG)]

IDENTIFIED almost 2 years ago - at 01/12/2024 04:59AM

Vocus has identified a fault condition on the Australia Singapore Cable System impacting all services. Carrier has narrowed down fault in the cable system to the North of the Anyer branching unit in Indonesian waters. Engineers are now working with Marine repair vessel to establish a repair plan. No ETR has been provided..
426qrj3jqcc4
Incident Number: INC0025564[Equinix Fabric - Asia-Pacific (PE, SG)]

IDENTIFIED almost 2 years ago - at 01/11/2024 11:35AM

SMC Engineer has identified backbone link failure between SG and PE Metros. Issue was reported to Provider for furhter investigation..
426qrj3jqcc4
Incident Number: INC0025564[Equinix Fabric - Asia-Pacific (PE, SG)]

IDENTIFIED almost 2 years ago - at 01/11/2024 11:27AM

The issue has been identified and a fix is being implemented.
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Incident Number: INC0025564[Equinix Fabric - Asia-Pacific (PE, SG)]

IDENTIFIED almost 2 years ago - at 01/11/2024 11:15AM

We are currently investigating this issue.
426qrj3jqcc4
Incident Number: INC0025564[Equinix Fabric - Asia-Pacific (PE, SG)]

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