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ESI Outage History

Every past ESI outage tracked by IsDown, with detection times, duration, and resolution details.

There were 14 ESI outages since May 2025. The 13 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major March 18, 2026

March 2026: Unable to Log Into eConsole

Detected Mar 18, 2026 8:07 AM EDT · Resolved Mar 18, 2026 8:53 AM EDT · Duration about 1 hour

Major March 3, 2026

March 2026: Queue & Presence Status Synchronization

Detected Mar 3, 2026 11:16 AM EST · Resolved Mar 4, 2026 12:07 PM EST · Duration 1 day

Major January 21, 2026

January 2026: Emergency Maintenance

Detected Jan 21, 2026 11:23 AM EST · Resolved Jan 21, 2026 11:54 AM EST · Duration 31 minutes

Major November 18, 2025

November 2025: eConsole Fails to Load

Detected Nov 18, 2025 7:52 AM EST · Resolved Nov 18, 2025 9:32 AM EST · Duration about 2 hours

Major October 20, 2025

October 2025: Fax Delivery

Detected Oct 20, 2025 2:25 PM EDT · Resolved Oct 21, 2025 8:39 AM EDT · Duration about 18 hours

Major September 19, 2025

September 2025: Voicemail counts are incorrect

Detected Sep 19, 2025 12:21 PM EDT · Resolved Oct 20, 2025 2:40 PM EDT · Duration about 1 month

Major September 18, 2025

September 2025: eConsole access

Detected Sep 18, 2025 1:01 PM EDT · Resolved Sep 19, 2025 12:29 PM EDT · Duration about 23 hours

Major September 4, 2025

September 2025: ePhoneGo Messaging

Detected Sep 4, 2025 3:34 PM EDT · Resolved Sep 5, 2025 8:49 AM EDT · Duration about 17 hours

Major August 27, 2025

August 2025: Outbound calls are failing for certain area codes

Detected Aug 27, 2025 12:49 PM EDT · Resolved Aug 27, 2025 2:11 PM EDT · Duration about 1 hour

Major August 21, 2025

August 2025: Calls ringing in with no audio or calling in multiple times

Detected Aug 21, 2025 9:15 AM EDT · Resolved Aug 22, 2025 12:12 PM EDT · Duration 1 day