Is ESI Down? Check current status

Check if ESI is down, official outages, user-reported issues, and outages map.

Current ESI status

ESI is working normally

Updated from ESI official status page a few minutes ago

ESI not working for you?

ESI service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
ESI Outage Map

View ESI Reports Map

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ESI recent outages and downtime history

IsDown has tracked 10 incidents since started monitoring ESI status in May 2025. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official ESI outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
02:25 PM EDT
Major
Fax Delivery
about 18 hours
Sep 19, 2025
12:21 PM EDT
Major
Voicemail counts are incorrect
about 1 month
Sep 18, 2025
01:01 PM EDT
Major
eConsole access
about 23 hours
Sep 04, 2025
03:34 PM EDT
Major
ePhoneGo Messaging
about 17 hours
Aug 27, 2025
12:49 PM EDT
Major
Outbound calls are failing for certain area codes
about 1 hour
Aug 21, 2025
09:15 AM EDT
Major
Calls ringing in with no audio or calling in multiple times
1 day
Aug 15, 2025
09:37 AM EDT
Major
eConsole Call Recordings have audio issues
6 days
Jun 12, 2025
09:26 AM EDT
Major
Web Phones Are Not Connecting
about 2 hours
May 13, 2025
04:01 PM EDT
Major
eGo2 Dropped Calls
3 months
May 07, 2025
10:44 AM EDT
Major
Intermittent Call Failures
5 days
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  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about ESI status

See what users are saying about ESI issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

ESI components or services current status

Component Status
ESI Academy OK
ESI Access OK
ESI eCloud Hosted PBX OK
EsiQuote2 OK
ESI SIP Trunks OK
ESI Technical Support Portal OK

Unified communications platform offering voice, video, SMS, and fax capabilities, integrated with cloud-based call management and mobile applications for business communication.

Monitoring ESI since May 2025

Tracking 18 ESI services and regions

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10 incidents in 2025

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Early Outage Detection

Alerts 30+ minutes before official updates

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How to monitor the status of ESI and all your dependencies?

IsDown is a status page aggregator that monitors if ESI and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when ESI, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors ESI?

IsDown monitors ESI health in almost real-time

Every few minutes we go to the status page of ESI (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of ESI's 18 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in ESI, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from ESI and other services.

One status page to monitor all your external dependencies

What you get when monitoring ESI with IsDown

Track ESI incidents and downtimes by severity

IsDown checks ESI official status page for major/minor outages or downtimes. A major outage is when ESI experiences a critical issue that severely affects one or more services/regions. A minor incident is when ESI experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a ESI outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with ESI

ESI and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of ESI outages and downtimes

IsDown collects all information from the outages published in ESI status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the ESI outages that impact your business

IsDown monitors ESI and all their 18 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor ESI but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor ESI and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor ESI and all your external dependencies in real-time

Get notified imediatelly when there's an issue with ESI or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from ESI and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with ESI or other services

Send outage information from ESI and other services to your tools

IsDown integrates with 20+ tools. Connect the status of ESI and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from ESI and other services to your tools

Share ESI status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is ESI down?'

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Share ESI status in your status page

ESI Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect ESI outages, IsDown monitors ESI's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official ESI status page monitoring with real-time incident details.
Monitor 4,522+ services including ESI in a single dashboard.
Instant ESI outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of ESI official status and user-reported issues.
Maintenance feed for ESI
Granular alerts filtering by ESI components and regions.
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Frequently Asked Questions

Is ESI down today?

ESI isn't down. You can check ESI status and incident details on the top of the page. IsDown continuously monitors ESI official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current ESI status?

ESI is currently operational. You can check ESI status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a ESI outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is ESI down today or just slow?

Currently there's no report of ESI being slow. Check on the top of the page if there are any reported problems by other users.

How are ESI outages detected?

IsDown monitors the ESI official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is ESI having an outage right now?

ESI last outage was on October 20, 2025 with the title "Fax Delivery"

How to check if ESI is down?

Why use IsDown to monitor ESI instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor ESI and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring ESI?

IsDown and DownDetector help users determine if ESI is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ESI's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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