Outage in Etail Solutions
Amazon Order Reports Intermittent Failures
Resolved MajorIncident Report
We are currenting seeing Order report failures on Amazon order loading for some customers. If we detect that you are impacted, we will manually load orders and notify Amazon. While this gets the orders into the system, it will cause some delay from what we would expect in normal operations. We will provide an update as we learn more from Amazon.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 10/19/2023 02:21PM
Despite the Amazon status page still reporting issues we are not seeing any further problems so setting this incident to resolved.
MONITORING
about 2 years ago - at 10/19/2023 04:01AM
The Amazon Status Page is still showing issues with the Feeds API, however we are seeing orders flow since around 6 PM CT today. We will continue to monitor.
IDENTIFIED
about 2 years ago - at 10/18/2023 07:58PM
Amazon is reporting a service outage on their status page.
Service Outage - Reports API is experiencing issues - 10/18/2023 16:00 UTC
Reports API is experiencing issues while generating reports from report schedules. We are currently investigating the issue.
You can check for status updates at https://sellercentral.amazon.com/sp-api-status
INVESTIGATING
about 2 years ago - at 10/18/2023 05:52PM
We are currenting seeing Order report failures on Amazon order loading for some customers. If we detect that you are impacted, we will manually load orders and notify Amazon. While this gets the orders into the system, it will cause some delay from what we would expect in normal operations. We will provide an update as we learn more from Amazon.
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