EverTrue Imports - Files Uploaded via SFTP Not Appearing in EverTrue Importer

This incident has been resolved. If you experience any issues with import files, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to genius@evertrue.com

We are continuing work on a fix for this issue. We appreciate your patience as our team works to resolve, and apologize for the inconvenience this has caused. If you have any questions, please reach out to genius@evertrue.com.

We have identified the issue, have implemented a fix and are monitoring the importer jobs. Files should start to appear in the EverTrue importer over the next hour, and will be processed in the order they were received. We apologize for any inconvenience this may have caused. If you have any questions, please reach out to genius@evertrue.com

We are investigating an issue that is affecting some accounts, where files uploaded via SFTP are not appearing in the EverTrue importer. We apologize for the issue and are working to resolve. Please note, files uploaded to the SFTP server are currently saved to the SFTP Uploads folder, and do not require additional copies uploaded. Please reach out to genius@evertrue.com if you have any questions.