Outage in EverTrue

EverTrue Imports - Temporary import delays for data sync customers

Resolved Minor

January 23, 2026 - Started 4 days ago - Lasted 3 days
Official incident page

Incident Report

Blackbaud is currently experiencing API service degradation so some Raiser's Edge customers may see a temporary delay in the data sync from Raisers Edge to EverTrue, impacting Constituent and Gift data. Once the service issue is resolved on Blackbaud's end, the Data Sync will automatically catch up any missed data. Blackbaud updates can be viewed here - https://status.blackbaud.com/

Components affected

EverTrue Imports

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 01/26/2026 03:29PM

This incident has been resolved! All Data Sync customers have had their syncs caught up and are syncing normally.

IDENTIFIED 4 days ago - at 01/23/2026 05:07PM

Blackbaud is currently experiencing API service degradation so some Raiser's Edge customers may see a temporary delay in the data sync from Raisers Edge to EverTrue, impacting Constituent and Gift data. Once the service issue is resolved on Blackbaud's end, the Data Sync will automatically catch up any missed data.

Blackbaud updates can be viewed here - https://status.blackbaud.com/

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