Outage in Evolve IP
BroadWorks Music License - SCAM
Resolved MinorIncident Report
We have been made aware by some of our partners there is a company called PPLPRS cold calling customers informing them they need to pay for a music license for their Hold music. They are then raising this with our partners.
Please ignore this. There is no license required for the music provided by Cisco on the BroadWorks platform. We have a copy of the letter from Cisco in the following kb article - https://selfservice.evolveip.uk/kb?btn=61&faqlist=47&id=125
Please be aware that they are very aggressive on the phone and will threaten legal action.
We also have the following information confirming no license is required for royalty-free music on the Gov.uk website - https://www.gov.uk/licence-to-play-live-or-recorded-music
Components affected
Evolve IP Call Processing Evolve IP Netherlands Interconnect Evolve IP DMS Evolve IP API Connectivity Evolve IP Voicemail Evolve IP RegistrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/16/2026 09:47AM
This incident has been resolved.
MONITORING
4 days ago - at 04/14/2026 04:37PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 04/14/2026 03:11PM
We have been made aware by some of our partners there is a company called PPLPRS cold calling customers informing them they need to pay for a music license for their Hold music. They are then raising this with our partners.
Please ignore this. There is no license required for the music provided by Cisco on the BroadWorks platform. We have a copy of the letter from Cisco in the following kb article - https://selfservice.evolveip.uk/kb?btn=61&faqlist=47&id=125
Please be aware that they are very aggressive on the phone and will threaten legal action.
We also have the following information confirming no license is required for royalty-free music on the Gov.uk website - https://www.gov.uk/licence-to-play-live-or-recorded-music
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