Inbound Calling Recovery

The carrier has completed their investigation into finding the affected numbers and resolved any issues with these.

Please can we now get the customer to test any previously affected numbers and confirm if there are now working.

Thank you for your patience throughout this time.

The carrier is still identifying the remaining impacted numbers. Evolve IP are still supplying the numbers which are provided by our customers.

Evolve IP will also be having a call with the carrier to get an eta to resolution which will be provided once recevied.

We have received an update from the carrier. They are currently working through the list we have been provided by our customers of impacted numbers and they will resolve these manually throughout the morning.

The carrier is now identifying which numbers are still affected and compiling a list so they can resolved. They will be providing an update at 11:00. This status page will be updated shortly after.

We have been informed of sporadic numbers still not correctly work. If your customers have numbers which are not working, please can the relevant Halo ticket be updated and we will collate this and work with the carrier.

We are expecting an update from the carrier at 10:00, this status page will be updated shortly after.

The carrier has now successfully completed the bulk upload of the affected numbers.

Could we now work with your customers to confirm if the affected numbers are now routing as expected.

The carrier has now uploaded 71% of affected numbers.

Please continue to test numbers periodically to check if they are now back in service.

The carrier has now uploaded 52% of affected numbers. There was a slight drop in performance due to standard migrations taking place, however, now these are completed and we are outside of business hours, they are hoping to process more uploads over the next few hours.

Following the previous update, providing the bulk upload continues to progress successfully without any issues encountered, we will be looking at all numbers being uploaded by approx. 21:00 today. This is only an estimate based on current progress as well as no issues being encountered during the upload. Once this is complete, we expect all numbers to be available and routing as expected.

Evolve IP would like to thank our partners and customers for their help and understanding throughout this major incident.

Latest update on the bulk upload progress. The carrier is currently 40% through the list of numbers.

We will continue to update hourly. Please continue to test numbers periodically to check if they are now back in service.

Bulk upload of numbers has started and the carrier is 20% through the list of numbers.

There will continue to be hourly updates on progress. Please continue to test numbers periodically to check if they are now back in service.

The carrier has been able to find a way to bulk upload numbers to the trunk and ensure each number uploaded has the correct routing profile. They will be starting this work with immediate effect.

Unfortunately there is no ETA to when this work will be completed so there will be a progress update provided here hourly to state the progress. We are currently unable to say when each number affected will be uploaded so it would be advisable to periodically check affected numbers to see if they are back in service.

Further update will be provided on progress.

We have received a batch of numbers from the carrier which are now back on the trunk and should be routing calls as normal. Halo tickets are in the process of being updated for customers to test and confirm.

Carrier is also in the process of identifying a way to bulk upload impacted numbers to make the required connections and route calls as expected. Further update to be provided on progress at 14:15.

We are continuing to share affected numbers with the carrier, and they are actively working through these to restore service as a priority.

We understand the impact this may be having and are continuing to push for a more efficient resolution process. We will keep you informed as we receive further updates and as additional numbers are successfully restored.

We are continuing to share affected numbers with the carrier, and they are actively working through these to restore service.

We understand the impact this may be having and are continuing to push for a more efficient resolution process. We will keep you informed as we receive further updates and as additional numbers are successfully restored.

We are being made aware of numbers that are not routing through. We have been advised by the carrier to inform them of these numbers so we can pass to the carrier while they are working through the list of numbers to check the routing. While this is not ideal, we are working with the carrier to find a more efficient way of getting the remaining numbers routing again.

We will update further shortly.

We are continuing to monitor to try to identify the remaining numbers that continue to fail to route. Please monitor and raise a ticket if you identify a number which is failing to route inbound.

Extensive monitoring and testing has been conducted to try and identify remaining numbers that continue to fail to route. As yet we've been unable to find a number which fails to route correctly, suggesting we're now BAU. Please monitor and raise a ticket if you identify a number which is failing to route inbound.

Our carrier is still working through the numbers to ensure they route correctly. We will continue to update as they progress.

Our carrier has advised they've finished their work, however we're still seeing some numbers failing to route. We've requested they work through each number and ensure they route, but in the meantime please raise a ticket with any numbers you've identified as not routing. We'l pass these through to the carrier to ensure they're added as a priority.

Please be advised that the previously communicated incident regarding inbound calling has not been fully resolved. We've been advised that the carrier is working through each number systematically to restore inbound service for the numbers impacted. Apologies for the confusion. We'll communicate more as soon as we have it.