Voice2Teams no audio on incoming calls

We have received no negative feedback from customers following the implementation of the hotfix. We are now marking this incident as Resolved

Hotfix has been successfully implemented. Testing to be carried out by customers to confirm issue is now resolved.

Awaiting feedback

The rollout of the hotfix is currently being implemented, this is due to be completed at 15:00 CEST.

Testing of hotfix has been successful. 3rd party vendor is now applying the hotfix across their estate. There will be no impact to live calls.

When this has been rolled out successfully, a further update will be provided.

3rd party have a hotfix they are currently testing. Once testing is complete, they will provide a confirmed time to implement. When we receive this, we will update.

The 3rd party is working with Microsoft directly for a resolution with an update to be provided to us at 10:00 CEST.

3rd Party are still investigating the issue and trying to work towards a resolution

We have received the following update from our 3rd party vendor:

We believe Microsoft has made a change in how they handle Codecs and it is causing issues for multiple clients. Currently that is the only information that I can share right now. Engineering is working diligently on a solution along with our media vendor to Microsoft

We will continue to update as we receive more information

Currently awaiting an update from our 3rd party provider

We have potentially identified the cause of the issue, we are continuing to investigate and test.

We are continuing our investigation internally. We have also escalated this within our 3rd party vendor who are continuing their investigation.

Please be advised we're aware of an issue impacting audio on incoming calls towards Microsoft Teams destinations. The symptom is no audio on incoming calls. This has been escalated with our vendor and we will provide a further update as soon as possible.