Outage in ExamSoft

ExamSoft Legacy Portal Unavailable

Resolved Major
July 19, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing an issue with ExamSoft Legacy Portal. At this time the Portal and Examplify uploads/downloads for the Legacy Portal are unavailable. We are investigating the cause of the issue and will restore service as soon as possible and apologize for any inconvenience.
Components affected
ExamSoft Legacy Portal Reporting ExamSoft Legacy Portal (examsoft.com/institutionid) ExamSoft Examplify Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/19/2024 09:34AM

This incident has been resolved.

MONITORING about 1 year ago - at 07/19/2024 09:08AM

Service is restored in US and APAC. Continuing validation and monitoring.

IDENTIFIED about 1 year ago - at 07/19/2024 07:38AM

Service to customers hosted in the US Legacy Portal has been restored. Effort to restore service in APAC is underway.

IDENTIFIED about 1 year ago - at 07/19/2024 07:10AM

The issue has been identified and a fix is being implemented. Service should be restored shortly.

INVESTIGATING about 1 year ago - at 07/19/2024 06:19AM

We are currently experiencing an issue with ExamSoft Legacy Portal. At this time the Portal and Examplify uploads/downloads for the Legacy Portal are unavailable. We are investigating the cause of the issue and will restore service as soon as possible and apologize for any inconvenience.

Latest ExamSoft outages

Minor delay in the uploads being displayed in the Admin Portal for Legacy portal. - 8 days ago
Legacy portal Email and Exam password issues - 12 days ago
Legacy Portal Connectivity interupted - 12 days ago
Students Unable to Download Exams for Some Legacy users - 12 days ago
Exams unavailble for download within Examplify for some Legacy users - 14 days ago

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