Outage in Exclaimer

Exclaimer Cloud: Signatures not Applying as Expected

Resolved Minor
September 17, 2024 - Started about 2 months ago - Lasted about 17 hours
Official incident page

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Outage Details

Customers are experiencing issues with signatures not applying at this time. We have identified a possible cause and our Engineering Team are investigating. Mailflow is currently not impacted. We understand the inconvenience this may cause and assure you that the matter will be addressed as soon as possible. We will provide an update shortly for affected customers. Thank you for your patience and understanding.
Components affected
Exclaimer Imprinting Exclaimer Imprinting Exclaimer Imprinting Exclaimer Imprinting
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/18/2024 09:24AM

After a period of monitoring, engineers have confirmed that the previous service alert has been resolved.

The service is now back to full health and is working as normal.

Thank you for your patience.

MONITORING about 2 months ago - at 09/17/2024 09:11PM

Exclaimer engineers have confirmed that the reported issue has been fixed and the service is returning to normal status.

Engineers continue to monitor the alert to ensure service.

IDENTIFIED about 2 months ago - at 09/17/2024 05:21PM

The issue has been identified and remediation is in progress.

INVESTIGATING about 2 months ago - at 09/17/2024 04:32PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/17/2024 04:29PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/17/2024 04:00PM

Customers are experiencing issues with signatures not applying at this time. We have identified a possible cause and our Engineering Team are investigating. Mailflow is currently not impacted.

We understand the inconvenience this may cause and assure you that the matter will be addressed as soon as possible. We will provide an update shortly for affected customers.

Thank you for your patience and understanding.

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