Outage in Exclaimer
We are investigating a possible service alert.
Resolved MinorIncident Report
Summary AI Generated
Exclaimer experienced a 6.9-hour authentication issue where users attempting password login to the portal were unable to receive authentication tokens via email, preventing them from accessing their accounts. Microsoft and Google SSO logins remained functional throughout the incident. Engineers identified and reverted a problematic change to restore the authentication token delivery system.
We are investigating a possible service alert.
Issue: Users are unable to receive any authentication tokens when attempting to login to https://portal.exclaimer.com using password login.
The issue currently looks to only be affecting users who are logging into the Exclaimer portal using Password login.
Logins using Microsoft/Google SSO currently get through without any issues.
Symptoms: Users will be prompted to enter a token when trying to login to the portal but no authentication tokens are received in the user's registered email address.
Components affected
Exclaimer Cloud UI Exclaimer Cloud UI Exclaimer Cloud UI Exclaimer Cloud UI Exclaimer Cloud UI Exclaimer Cloud UITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/25/2026 10:51AM
Engineers have confirmed that the previous service alert has been resolved.
The service is now back to full health and is working as normal.
Thank you for your patience.
MONITORING
8 days ago - at 05/25/2026 10:32AM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 05/25/2026 10:32AM
Our engineers have found the issue and reverted a change. Authentication tokens are now being received and we are continuing to monitor.
INVESTIGATING
8 days ago - at 05/25/2026 09:47AM
We are still continuing to investigate the issue to determine the root cause. Our IT will report back soon
INVESTIGATING
9 days ago - at 05/25/2026 08:49AM
We are continuing to investigate the issue to determine the root cause. Our IT will report back shortly
INVESTIGATING
9 days ago - at 05/25/2026 04:00AM
We are investigating a possible service alert.
Issue: Users are unable to receive any authentication tokens when attempting to login to https://portal.exclaimer.com using password login.
The issue currently looks to only be affecting users who are logging into the Exclaimer portal using Password login.
Logins using Microsoft/Google SSO currently get through without any issues.
Symptoms: Users will be prompted to enter a token when trying to login to the portal but no authentication tokens are received in the user's registered email address.
Latest Exclaimer outages
Message processing issues in EU - 6 days ago
Client side signature fails to apply and the message 'Failed to acquire auth token' is displayed. - 6 days ago
Signature application taking longer than expected - 22 days ago
Microsoft incident causing issues with signature imprinting and the portal in multiple regions - about 1 month ago
Multiple signatures appearing in some messages - about 2 months ago
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