Outage in Exclaimer
Issues accessing Signatures list in Exclaimer portal
Resolved MinorIncident Report
Summary AI Generated
A small subset of Exclaimer customers experienced "unexpected error" pages when attempting to access the Signatures, Campaigns, or Disclaimers tabs in the Exclaimer portal for approximately 5 hours. Email signature application via mail flow rules and the Exclaimer add-in continued to function normally throughout the incident. Engineers identified the root cause and deployed a fix with additional mitigations to prevent recurrence, fully resolving the issue.
Exclaimer Engineers are investigating an issue where some customers may receive an 'unexpected error occurred' page when attempting to navigate to the Signatures, Campaigns, or Disclaimers tabs.
If you are experiencing this issue, please raise a support ticket using the link below.
https://support.exclaimer.com/hc/en-gb/p/raise-ticket
Signatures are continuing to be applied as expected to messages through both the mail flow rule and the Exclaimer add-in.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/10/2026 03:52PM
A successful change has addressed the issue, including mitigation to prevent the issue from occurring again. Customers should no longer see any error messages or encounter any issues when accessing the Signatures, Campaigns, or Disclaimers tabs.
If you are experiencing any issues with the Exclaimer Portal, please raise a support ticket, and our team will be happy to help
https://support.exclaimer.com/hc/en-gb/p/raise-ticket
IDENTIFIED
12 days ago - at 07/10/2026 02:39PM
Exclaimer Engineers have identified the cause of the issue and are implementing changes to address the cause.
We have also verified that this issue affected a small subset of customers.
INVESTIGATING
12 days ago - at 07/10/2026 11:03AM
Exclaimer Engineers are investigating an issue where some customers may receive an 'unexpected error occurred' page when attempting to navigate to the Signatures, Campaigns, or Disclaimers tabs.
If you are experiencing this issue, please raise a support ticket using the link below.
https://support.exclaimer.com/hc/en-gb/p/raise-ticket
Signatures are continuing to be applied as expected to messages through both the mail flow rule and the Exclaimer add-in.
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