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Outage in Exclaimer

Exclaimer Cloud pages not loading as expected

Resolved Minor
August 18, 2026 - Started 16 days ago - Lasted about 24 hours
Official incident page

Incident Report

Summary AI Generated

Exclaimer Cloud experienced a ~24-hour UI outage where portal pages including Branding, Campaigns, Disclaimers, and the Signature Designer failed to load, and some buttons were unresponsive for certain users. Email signature application was not affected throughout the incident. Engineers resolved the issue and confirmed stability after overnight monitoring on August 19, 2026.

Exclaimer Engineers are aware of a transient issue that may cause certain pages, such as Branding, Campaigns, and Disclaimers, to fail to load for customers within the Exclaimer Portal. Remediation work is underway to restore access to these sections of the portal. Signatures are still being applied to Emails. If you are seeing that signatures are not being applied, please contact our support team, who will be happy to help.

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 08/19/2026 08:20AM

Our engineers have monitored over the evening and confirmed this is now resolved

MONITORING 15 days ago - at 08/18/2026 02:21PM

Engineers have been able to resolve the issue and have resumed monitoring for any further issues.

IDENTIFIED 15 days ago - at 08/18/2026 01:21PM

We have identified an issue within the portal where some buttons are not responding to clicks for some users.
Engineers are working now to resolve the issue.

MONITORING 15 days ago - at 08/18/2026 12:23PM

Exclaimer Engineers are aware of reports of the Signature Designer failing to load for some customers. Initial remediation actions have been taken, and the Signature Designer should now load as expected for users.

We are investigating the cause of the issue now

MONITORING 15 days ago - at 08/18/2026 10:39AM

Our engineers have resolved the issue, and customers should no longer experience any issues when using the Exclaimer Cloud Portal. We are now monitoring to ensure stability remains.

If you are continuing to see issues, please don't hesitate to contact our support team, who will be happy to help.

INVESTIGATING 16 days ago - at 08/18/2026 08:31AM

Exclaimer Engineers are aware of a transient issue that may cause certain pages, such as Branding, Campaigns, and Disclaimers, to fail to load for customers within the Exclaimer Portal.
Remediation work is underway to restore access to these sections of the portal.

Signatures are still being applied to Emails. If you are seeing that signatures are not being applied, please contact our support team, who will be happy to help.

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