Outage in Expel

Phishing submission ingestion degraded

Resolved Minor
March 26, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Phishing submission ingestion is currently degraded. We are actively investigating the issue. We’ll provide an update by 3:00am Eastern
Components affected
Expel Phishing submissions

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/27/2024 12:54PM

We've ingested all emails and all systems are operational.

MONITORING over 1 year ago - at 03/27/2024 12:48PM

This issue appears to have resolved and we're working through the backlog of emails. We'll be monitoring this while we work through our backlog and will post an update by 10am.

IDENTIFIED over 1 year ago - at 03/27/2024 12:30PM

We are still working to resolve this issue with our service provider. We'll provide another update by 10:00am eastern.

IDENTIFIED over 1 year ago - at 03/27/2024 08:26AM

We've identified the issue being a service failure with an external vendor. We'll provide an update by 10:00am Eastern.

INVESTIGATING over 1 year ago - at 03/27/2024 07:42AM

We're still investigating the issue causing failures when ingesting manually submitted Phishing submissions. We'll provide an update by 4:45am.

INVESTIGATING over 1 year ago - at 03/27/2024 06:56AM

We're still investigating the issue causing failures when ingesting manually submitted Phishing submissions. We'll provide an update by 3:45am Eastern.

INVESTIGATING over 1 year ago - at 03/27/2024 06:15AM

Phishing submission ingestion is currently degraded. We are actively investigating the issue. We’ll provide an update by 3:00am Eastern

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