Customer v2 assemblers not pulling alerts

All assemblers are reconnected to the VPN. We have restarted all services on the affected assemblers and they have resumed ingesting alerts. No alert data has been lost, and the backlog of alert ingestion for the affected assemblers has been processed. The incident is resolved.

All assemblers are reconnected to the VPN. We have restarted all services on the affected assemblers and are monitoring recovery. Please expect another update by 11am EDT.

All assemblers are reconnected to the VPN. We are continuing to restart services on the assemblers to restore full functionality. Please expect another update by 10:30am EDT.

All assemblers are reconnected to the VPN. We are continuing to restart services on the assemblers to restore full functionality. Please expect another update by 9:30am EDT.

All assemblers are reconnected to the VPN. We are continuing to restart services on the assemblers to restore full functionality. Please expect another update by 8:30am EDT.

We have identified the issue and are issuing a fix. Assemblers are mostly reconnected to the VPN. We are restarting services on the assemblers. Please expect another update by 8am EDT.

We are continuing to investigate the incident. Assemblers are slowly reconnecting to the VPN. Please expect another update by 7:30am EDT

We are continuing to investigate this issue.

Customer v2 assemblers have disconnected from Expel and are not currently pulling alert data. Alert ingestion through assemblers is delayed until assemblers are reconnected. Direct/cloud alert ingestion is unaffected.